Resolving Conflicts

How does a team handle conflict? What if one member is not working as hard? Successful teams learn to work through conflict. That sounds great, but how does a team resolve conflicts? This exercise helps set the stage for your team to develop a prior agreement - a social contract - to help the team in the future.

Personal Statement

Read The Ten Faces. Develop a personal statement about what you would like the team to be like, what you are willing to do to help the team, and what you hope the team can accomplish.

GRAB YOUR POINTS!
Log into your team wiki space. Create an attachment for your file by clicking Page Operations, Attachments. Title your file Resolving Conflicts: Personal Statement so that we can credit you for your work!

Suggestions for Conflict Management

Read Examples of Team Conflict and Outcomes. As a team discuss how the teams could have handled the conflict differently. How could they have prevented it from happening? What could they have done to address the problem before someone dropped out? Each team member should write a paragraph summarizing your suggestions.

GRAB YOUR POINTS!
Log into your team wiki space. Create an attachment for your file by clicking Page Operations, Attachments. Title your file Resolving Conflicts: Suggestions for Conflict Management so that we can credit you for your work!

Team Operating Principles and Values

What are the goals of the team---finish the project, win the competition, learn more about science and global warming, meet international students? How much does everyone agree to work? How will the team treat its members? How will the team resolve disputes? How will the team know when it has gone too far or hurt someone's feelings and what will it do then? How will the team "discipline" itself? Each team member should write down the operating principles and values and agree to adhere to them.

GRAB YOUR POINTS!
Log into your team wiki space. Create an attachment for your file by clicking Page Operations, Attachments. Title your file Resolving Conflicts: Team Operating Principles and Values so that we can credit you for your work!